Oasis fans say Ticketmaster cancelled orders over ‘bot’ claims
After Liam and Noel Gallagher announced a limited run of stadium shows last
summer, thousands of fans flocked to Ticketmaster to try and secure a ticket to
see the band play live for the first time since 2009.
Saturday 8 February 2025 23:02, UK
Oasis fans have claimed Ticketmaster has cancelled their tickets for the band’s
reunion tour, accusing them of being bots.
After Liam [https://news.sky.com/topic/liam-gallagher-6675] and Noel Gallagher
[https://news.sky.com/topic/noel-gallagher-6676] announced a limited run of
stadium shows
[https://news.sky.com/story/oasis-announce-reunion-and-reveal-details-of-huge-uk-tour-13203114]
last summer, thousands of fans logged on to Ticketmaster in hopes of seeing the
band play live for the first time since 2009.
However, the event company is currently under investigation over their use of
dynamic pricing
[https://news.sky.com/story/business-watchdog-launches-inquiry-into-ticketmaster-oasis-gigs-sale-13210124]
– which saw prices for a standard ticket double from £148 to £355.
Several fans have now said that they received emails from Ticketmaster which
claimed the use of bots was identified in their ticket purchases and cancelled
them as a result.
Leighah Conroy, 24, had bought four tickets to see Oasis
[https://news.sky.com/topic/oasis-6677] perform at Heaton Park in Manchester on
28 August last year – but was told on Friday that Ticketmaster “identified that
bots were used to make this purchase”.
She told the PA news agency: “To say that we’re bots is totally out of order for
Ticketmaster because we tried all day to get the tickets.
“Our heads have been pretty battered these past 24 hours. I felt sick in the
stomach. It’s a band you’ll never experience or see again and it’s been on my
bucket list for years.
“It just feels like my dreams have been completely crushed.”
Ms Conroy, from Cumbria, paid around £150 per ticket, and also spent £800 on a
hotel and a further £40 for travel to the show.
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Marta Bonnet, 48, from Spain, also said she received the same email on Friday.
She said she spent more than £3,000 on tickets, flights and accommodation for
herself, her husband and her children to see Oasis at Wembley Stadium on 3
August.
“At first we thought this email was fake or a spam email, but no it was true,”
she added.
“We usually use Ticketmaster to buy our tickets… But now, how can I trust this
page which is supposed to be the official page?
“I really can’t believe what has happened.”
A spokesperson for Ticketmaster said: “Anyone who has been contacted and
believes a refund was made in error has been sent a form to fill in for the
tour’s promoters to review.”
Read more:
Oasis announce more dates on world tour
[https://news.sky.com/story/oasis-announce-five-dates-in-south-america-for-2025-reunion-tour-13248877]
Happy Mondays stars give thoughts on dynamic pricing
[https://news.sky.com/story/happy-mondays-stars-shaun-ryder-and-bez-give-thoughts-on-oasis-and-dynamic-pricing-we-used-to-tout-our-own-tickets-13253051]
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The Competition and Markets Authority said in September that it had launched an
investigation into Ticketmaster’s Oasis gigs sale – calling for evidence from
fans.
In November last year, Ticketmaster and See Tickets warned that thousands of
tickets that were listed on unauthorised sites would start to be cancelled
[https://news.sky.com/story/thousands-of-oasis-tickets-set-to-be-cancelled-for-terms-and-conditions-breaches-13243759].
Oasis will begin their reunion tour on 4 July in Cardiff before playing another
16 dates in the UK and Ireland.
The tour then moves to Canada, the US, Mexico, and Australia.
